Terriva Ltd – General Terms and Conditions
Prices
All prices exclude VAT which will be charged at the appropriate rate at the time of invoicing.
Packing, insurance and freight, if not quoted in the offer will be added when the shipping method is agreed. Custom Duties (where applicable) to be paid by the Customer.
Validity
Offers are valid for 30 days from their issue date, unless otherwise specified in the document. After this please request written revalidation.
Lead Times
Dispatch period for the goods is detailed in the offer and is based upon weeks from our confirming acceptance of the order and/or the resolution of all technical queries, whichever is the latest. This applies at the time of making the offer and based upon the best information available at the time but will be reconfirmed at the time of order acceptance.
Please note that no allowances have been made in the estimate for contingencies. It also assumes that documents will be returned annotated / approved within one week of issue.
Divisibility Clause
We may deliver the Goods or Service by instalments, unless otherwise agreed, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.
Penalty Clauses
We do not accept Penalty Clauses (Liquidated Damages) unless expressly approved in writing by us. We reserve the right to amend delivery and prices if Penalty Clauses are to form part of the Contract.
Payment & Terms
Invoices will be rendered for payment to the following schedule, unless expressly approved in writing by us, with due dates detailed on the Invoice:
| Example Order Value | Account Customers | Restricted Account* / New Customers |
|---|---|---|
| Under £5,000 | 100% on dispatch – due 30 days net of invoice date. | 100% on Proforma† |
| Over £5,000 | 30% on receipt of order – due within 15 days net of invoice date. 70% on Ready for FAT/ Ready for Dispatch – due within 30 days net of invoice date. |
50% on receipt of order – due within 15 days of invoice date† 50% on ready for Dispatch – payable before dispatch. |
* Examples – Existing Overdue Invoice, Poor Previous Payment Performance, Region/Destination of Commercial Concern. This decision is at the discretion of Terriva Ltd.
† Design work, project work and purchasing of components will not begin until invoice payment has been confirmed as received by Terriva LTD. Terriva LTD reserve the right to delay lead times pro-rata if the payment is delayed beyond the expected date.
Payment is required by bank transfer on the date the invoice becomes due. Details of transfer accounts will be provided on our invoices.
Costs for letters of credit will be to the account of the purchaser. Other charges such as inspection charges by third parties, consular or Chamber of Commerce authentications will be charged for at cost to us plus 15% handling fee.
Exclusions – Site and Remote Services
Our offer is for the supply of equipment only. It does not cover installation, commissioning or on site/remote qualification. This will be quoted as a separate item if required. A quotation for the estimate of costs will be issued. An official purchase order is required before on site or remote works can be scheduled.
Documentation
Documentation to be provided is detailed in the offer. All documentation will be in our standard format except where we have expressly stated to the contrary. Our Offer does not include for the provision of extensive mechanical catalogues or other documentation. If required, these will be quoted as a separate charge when the extent is defined.
All documentation will be provided in English, unless mandated otherwise (such as Operating and Maintenance Instructions within the EU). Documentation can be provided in other languages, but this will be quoted for separately.
Technical Standards
We reserve the right to vary our specification of the equipment prior to the acceptance of any orders placed. Thereafter, variations will be agreed with the Customer.
Ordering of components and machine construction will not commence until a Technical Specification has been approved by both parties.
Stress/Strength Calculations
We do NOT include in our price for individual stress and strength calculations. The machines are made from standard components whose strength is known to exceed the duty required. Individual calculations, if required, will be charged extra.
Acceptance Tests
All goods will be available for factory acceptance testing (FAT) before dispatch if required by the Customer. We make a daily charge to cover associated costs of providing a technician to be with the customer during these trials. The daily rate will be advised in the offer.
These goods will be manufactured in the UK, and the FAT will take place at Coleshill, Warwickshire. B46 1JH.
Our prices do not include the sending of any materials or containers to the FAT, nor cover the costs of disposal or return, or for the cost of visits to the point of manufacture by Customer’s staff.
Certification
Our Offer includes for a Certificate of Conformity to the agreed Purchase Order and/or Technical Specification.
Additional levels of certification are available upon request. Additional certification should be requested at time of order to ensure availability.
Cleanliness of Equipment
Equipment is fabricated, assembled and tested in general engineering workshops. It is the customer’s responsibility to ensure that it is cleaned to an adequate standard before use.
Cancellations
In the event of order cancellation after placement, we reserve the right to charge 10% of order value or for all work carried out if this is a greater amount, calculated on our standard hourly rates and materials used.
Computer Controlled Machines
Because all our machines are individually designed and built, the control programmes are written specifically for each machine. Customers purchasing PLC-controlled machines must accept the control programme at FAT. Visits to site for further modifications will be chargeable unless there is a clear deviation from the URS.
Incoterms and Insurance Liability
DAP Incoterms: We insure goods in carriage to the point of, but not including, unloading. Goods must be examined on receipt and signed accordingly. Damage must be notified within 24 hours of receipt. No claims will be accepted after 48 hours or if the goods have been accepted.
Ex-Works Incoterms: The seller’s responsibility ends when goods are ready for collection at our warehouse in Coleshill. The customer is responsible for everything thereafter.
Warranty
Duration: 12 months from dispatch (or 30 days from ready-to-ship date).
Included:
- Replacement of standard components (electrical, pneumatic, hydraulic, etc.)
- Parts and labour for structural or design failures
Excluded:
- Misuse, consumables, or lost components
- Customer maintenance staff diagnosis costs
- Any liability for losses from component failure
Storage of Equipment
If equipment is stored after FAT, we reserve the right to charge commercial storage fees. After 30 days of storage, we reserve the right to invoice 100% and commence warranty.
Copyright Details
Copyright © 2020 Terriva Ltd (Previously trading as Pharmatech, Connection Systems & Drum Systems).
Technical Drawings and Documentation are the copyright of Terriva Ltd and may not be reproduced or distributed without written permission.
Software Licence
Software supplied by Terriva Ltd is licensed for use with this equipment only and must not be copied or shared. Modifications for process research are permissible if Terriva Ltd is informed and provided with a copy of the modified software.
Data Protection (GDPR)
The Company is committed to processing data lawfully, fairly, and transparently in accordance with GDPR. Personal data is to be accurate, secure, and only retained as necessary. Breaches will be assessed and, where required, reported to authorities.
Terriva Ltd
6 Forge Mills Park, Station Road, Coleshill, Warwickshire, B46 1JH, UK.
Tel: 01675 467636 | www.terriva.com | info@terriva.co.uk
Registered in the UK: No. 0682419